The city of Phoenix sought advice on handling homelessness from another city plagued by the same problem: Portland, Oregon.
City officials attended a “homelessness summit” in May. Officials included Gina Montes, deputy city manager; Rachel Milne, director of the Office of Homeless Solutions (OHS); Scott Hall, deputy director of OHS; Titus Mathew, director of the city’s housing department; Sean Connolly, assistant chief of operations for Phoenix Police Department (PPD); Brian Fruendentahl, commander of PPD; Luke Christian, assistant city attorney.
“Given our issues and the continued increase in unsheltered homelessness, the crime and other complex problems, we have been in touch with other communities to see what we can learn (both from their successes and mistakes),” wrote Montes in an invitation email for the event.
Officials from the cities of Mesa and Glendale were invited on the trip, but it appears from records obtained by AZ Free News that a visit to Portland either didn’t sound appealing or beneficial. In a March email exchange, the city of Mesa’s deputy city manager, Natalie Lewis, asked why Montes and the city of Phoenix felt the need to go to Portland as well as Seattle, Washington — another proposed location for a homelessness summit.
Glendale’s director of community services, Jean Moreno, concurred with Lewis’ remarks.
“Our feedback was the same as Mesa’s — happy to participate but not sure Portland is the right field trip,” wrote Moreno.
Montes responded that Phoenix could learn much from Portland’s mistakes. She revealed that many of the issues facing Phoenix currently were the same as those Portland faced in the past. Meaning: Portland could be Phoenix’s future, if changes aren’t made.
“The reason we are interested in Portland is honestly because a lot of the same issues are happening here that happened there years ago. They made a lot of mistakes that they are paying for now. I’m concerned that our community trajectory is pointing in a similar direction,” wrote Montes. “I understand if Portland is not of interest to others and promise not to be offended!”
The homeless in Portland have taken over residential neighborhoods and public streets, with residents telling reporters that the crime-riddled mass encampments decimated quality of life.
Lewis turned down the invitation, sharing that she may attend a potential future trip to either San Antonio or Houston, Texas, potentially around the same time as this fall’s ICMA Conference in Austin, Texas. Lewis added that the breakup of the mass homeless encampment known as The Zone would likely impact her city.
“Also, I foresee the work to dismantle/relocate will impact Mesa. I am open to having a regional discussion on this (when Phx is ready) so that we are all working to minimize impact of the shift,” wrote Lewis.
Montes issued the proposal to visit either Portland or Seattle on March 29: two days after the Maricopa County Superior Court ordered the city to clean up The Zone.
Estimates of the homeless population in the Portland area hovers around 5,000, based on Multnomah County data. Phoenix’s homeless population sits around 3,000.
AZ Free News asked Montes whether city officials would attend similar summits in other cities who’ve mitigated homelessness in recent years such as Austin, Texas. Montes didn’t respond by press time.
City of Phoenix officials were also joined by officials from the Maricopa Association of Governments (MAG), Maricopa County, and the city of Avondale. MAG representatives were Continuum of Care officials Amy St. Peter, deputy executive director, and Katy Gentry, regional homelessness program manager. Maricopa County officials were Jacqueline Edwards, human services director, and T.J. Reed, homelessness programs manager. City of Avondale representatives were Cherlene Penilla, assistant city manager; Dale Nannenga, chief of the Office of Public Safety; Memo Espinoza, chief of Avondale Police; Manuel Rios, sergeant of Avondale Police; and Brian Planty, homeless services manager.
The cost for the trip, for all 16 officials in attendance, likely totaled around $10,000. (Based on averages of flight, hotel, and per diem costs compiled from MAG travel request forms).
Democrats like to believe they are the party of compassion and kindness, but the reality in most blue cities says otherwise. For years, homeless encampments have been springing up in liberal-run cities like Seattle, Portland, San Francisco, and Los Angeles. And in recent years, this trend made its way into Phoenix.
Just blocks from the state capitol, amidst what was once a thriving business district, a sprawling encampment of around 1,000 homeless has come to be known as “The Zone.” It’s a place where drug use, drug deals, defecation, urination, sexual acts, assaults, rape, and murder are frequently committed out in the open—often with little to no consequences. The problem has even gotten so bad that the Phoenix Fire Department won’t respond to calls inside The Zone without assistance from the Phoenix Police Department and assurance that the scene of the incident is secure.
But crime within The Zone is only one part of the problem…
Intense poverty, frequent crime, social instability, high mortality, poor living standards: these qualities describe third-world countries. They also describe “The Zone”: the sprawling encampment of over 1,000 homeless in downtown Phoenix just blocks from the state capitol and amidst what was once a thriving business district. It’s an area where law and order don’t seem to exist; so much so that locals have given the area another, much darker nickname: “The Thunderdome.”
The crisis reached a new high after the discovery of a premature baby’s remains several weeks before Thanksgiving last year, burned in the middle of the street. A month later, a similar grisly fate befell a homeless man.
“That child burned… that was the beginning of the end for me. I don’t know why that hit us so hard,” said Karl Freund, who was leasing a building in The Zone and is suing the city of Phoenix over their handling of the homeless crisis. “Someone set a child on fire, and then two weeks later somebody burned a body just a block away. Then you see the people that are so mentally ill that you can’t place them in society. We walked out a year ago to see a girl masturbating 20 feet away from my car in the parking lot.”
Death and depravity are a common occurrence in The Zone.
Last month, Phoenix police shot and killed a Spanish-speaking homeless man who lunged at them with scissors. Attempts to incapacitate the man with stun guns were unsuccessful. Police had responded to a 911 call from a woman reporting the man approaching her aggressively while attempting to trespass her property.
Drug deals, addicts using, defecation and urination, assaults, sexual acts, and rapes are also done out in the open with increasing impunity. Gangs run the streets of The Zone, making the homeless pay for their tent space and beating them up at will. Registered sex offenders roam the streets, having been dropped off in The Zone. Businesses close but must continue paying rent.
The Zone sprung up outside Central Arizona Shelter Services (CASS) Human Services Campus, an organization that provides food, shelter, and more to the homeless. It’s located in a dense and diverse business district that includes a near-historic sub shop, appliance manufacturer, cabinet manufacturer, steel manufacturer, millworker, textile company, metal supplier, door supplier, ironwork company, glass and mirror shops, counter supply store, air conditioning supply store, funeral supply store, motorcycle shop, RV shop, auto repair store, electrical supply store, art museum, custom printer, waste services, paper company, several recycling services, several automotive stores, and several transportation companies. Business owners neighboring The Zone have seen the homeless population — and attendant crime — grow over the last two years and four months.
Angie Ojile, a commercial designer and realtor in The Zone for over 20 years, said that she sees this and more every day. She said she watched four people taken out of the area in body bags in a one-day period. The level of danger is so prevalent that Ojile says that other businesses refuse to come there: pizza shops won’t deliver, and plumbers won’t service the buildings. Limitations on those services pale in comparison to her other, more pressing problem: retaining employees. Ojile told AZ Free News that one young woman she hired was initially excited to work for her, but left out of fear for her safety after several days navigating The Zone.
Ojile says the city is to blame for these troubles.
“Everything they do defies logic. It’s hurting people — not helping people,” said Ojile.
The homeless relentlessly bombard Ojile’s property with human waste, fires, garbage, drug use, assaults, and gang activity. Ojile estimates that she spends more on cleanups around her property than some pay for mortgages.
“The ground is so saturated with feces and urine, I can’t even breathe. We’ve got walls that are so full of feces, it’s disgusting. You can’t even look in that direction,” said Ojile. “We had dreams when we bought this property, and now we’re paying for it.”
Property assessments estimate Ojile’s property to be worth well over $2 million — but only if The Zone didn’t exist. A realtor told Ojile that her property was essentially worth nothing due to The Zone, and that he couldn’t sell the property in good faith due to that. Anyone who bought Ojile’s property — if buyers could be found — would find themselves in the same predicament as Ojile: unable to run her business properly, causing her to fall behind on property taxes.
Ojile said that nobody from the city bothered to return her calls for help. The supervisor representing that district, Steve Gallardo, has never returned her calls. Even an ombudsman wasn’t able to get information for her in a timely manner, something which the ombudsman allegedly remarked was unusual.
“I went to the city immediately for help, but no one would ever get back to me,” said Ojile.
This crisis hasn’t just taken a financial toll on Ojile; it has imposed a great emotional and physical toll. Ojile’s dog has gone missing three times, at least. The homeless have cut her fence to take the dog; she’s had to track down her dog in homeless tents and even an animal shelter.
Last week, Ojile became severely ill while working inside her business — a sickness unlike she’d experienced before. The room she was working in wasn’t completely insulated from the outside: she had to board over one of the windows, since the homeless would break it every time she fixed it and the city would fine her for blight over the broken window. Ojile suspected that she’d been exposed to someone smoking fentanyl.
Help from law enforcement isn’t always an option for Ojile in situations like that. According to Ojile, officers told her that they wouldn’t enforce the law equally in The Zone for fear of losing their jobs.
Phoenix Police Department (PPD) reported 278 incidents in 2020 and 206 incidents in 2021. There were around 200 incidents last year. There have been well over 4,000 calls from 2019 through last year, with over 1,200 calls for fire department assistance alone last year.
For Freund, the growth of crime in the area has reached a tipping point. He’d hoped to open a real estate office in the building he’d leased, but the state of the area hasn’t made that possible. Freund said that the PPD has not only stopped responding but stopped answering their calls.
“The day-to-day down there is unlivable for anybody and I can’t believe we subject humans to this environment,” said Freund. “Why would you subject humans to that kind of living condition? There’s prostitution, murder, physical beatings.”
Freund fought to open his business in that building, spending hundreds of thousands on property taxes, renovations, and fixing damages caused by the homeless. According to Freund, they’ve attempted to set his building on fire multiple times and stolen all of the copper wiring and pipe. He gave up hope on the property after 20 months; he managed to find another to sublet the property. The thousands he spent in property taxes and beautification wasn’t enough to spur the city to action — just as is the case for so many others in The Zone.
Although these business owners have languished for years, several weeks’ worth of sports fans visiting the city were spared the crisis. Ahead of the lucrative NFL Super Bowl and PGA Waste Management Open that were held in the Phoenix area in February, the city committed to cleanup efforts of homeless encampments. However, these cleanup efforts aren’t permanent. The homeless are free to return to the areas after cleanup ends; they already have. Only 33 of the homeless accepted services during Phase One of the city’s December cleanup, according to the deputy director for the Office of Homeless Solutions, Scott Hall.
Apart from cleanups, the city has directed their millions in funding on a “housing first” or “permanent supportive housing” model, sometimes called “affordable housing.” The theory behind this model is that the homeless will choose to seek employment, become financially responsible, and receive mental health care and/or substance abuse treatment if food and housing are provided. The theory also posits that enabling the homeless to choose their housing and support services will make them more likely to remain in that housing and stick with self-improvement initiatives.
The city has poured millions of funding to create housing; yet available housing hasn’t kept pace with the number of homeless, the retention rates of the homeless in their housing and program participation remains poor, and the crisis is progressively spreading to surrounding areas. Even so, the city allocated another $12 million last October, another $8 million last November, and another $25 million in January to prove the housing first theory correct.
The city recently unveiled their latest attempt at free housing for the homeless on Feb. 8: five shipping containers repurposed for “sustainable” housing. These living structures’ purported sustainability comes at the cost of $200,000 for one-bedroom, one-bathroom’s worth of solar panels providing power, an incinerator toilet, LED lighting, and economical heating and cooling. The Arizona Department of Housing issued a $1.2 million grant for the five units.
Then there was the 24/7, single-stall, $200,000 toilet for the homeless launched in January.
Other city initiatives providing the homeless with more resources also appear to have failed to make a noticeable impact on the crisis.
In December, the city launched an employment program that pays the homeless $65 to work five-hour shifts. However, those directly impacted by or handling the crisis say that these kinds of approaches haven’t led to lasting change.
Ojile said that the homeless she’s known for many years don’t feel like they’re getting help. Some of the homeless she knows in the area have been there for decades. They’re trapped alongside Ojile.
“We can’t get out. They’re crashing our property values,” said Ojile. “There’s people that are homeless that don’t want to be near this.”
A broker estimated the value of Ojile’s property at around $2.4 million. However, the broker informed Ojile that her property is unmarketable due to the state of The Zone.
“[The] values are based ‘as if’ the property was not associated or in proximity to the situation currently occurring adjacent to the Property (i.e. homeless, mental health, drugs, gangs, etc.). Unfortunately, the property is deemed unmarketable at any realistic value at this date due to these issues along with safety concerns that would be perceived by any prospective buyer, tenant or investor that would normally have invested in the property. Further, at this date, the city of Phoenix who is trying to manage a difficult problem, has ‘kicked the can down the road’ and now that ‘can’ is on and surrounding your property. Additionally, since you have disclosed various items to me (break-ins, been threatened, witnessed drug purchases, individuals urinating/defecating on the property, etc.) as a licensed real estate agent held to ADRE Rules and Statutes, I am required to notify all potential buyers, tenants, investors of such. Therefore, as referenced above, post touring the property, which they will see the issues firsthand and my disclosure of all facts I am aware of associated with this property, I again state that the property is unfortunately ‘unmarketable’ at this time.’” (emphasis added)
Judge Glock, a senior fellow with a Texas-based nonpartisan policy group called the Cicero Institute, said that leaders are gravely mistaken to believe that a housing-first approach works.
“They’re convinced by a very small group that nothing can be done, that anything that moves people off the sidewalk is cruel, and the only option is a house for every single person that costs hundreds of thousands of dollars per person,” said Glock. “It’s an unfortunate mindset, but that’s what a small group of activists have convinced them.”
Jeff Taylor, chairman of the board for the Salvation Army’s western territory, said that residential behavioral health treatment needs to occur before any kind of housing efforts. Taylor shared with AZ Free News just one of many initiatives to house the homeless that failed.
“They took 20 of their star people from the shelter, they got them apartments and they went to Target and got furniture, went to Walmart, got their closets filled with clothes, moved all 20 into apartments and they had employment. Within a week they’d sold everything, and they were running drug dens out of the housing,” recounted Taylor. “The problem isn’t getting someone clean; it’s keeping someone clean. Recovery is measured in years.”
Taylor said that the homeless with mental health or drug addictions were only as good as their treatment programs. What’s more, Taylor expressed concern that the crisis would only worsen due to the newest drug to hit the streets: fentanyl. The potency equivalent of other, more costly hard drugs, such as crack cocaine and heroin, only costs $1 for fentanyl.
“This is a humanitarian crisis that will only get worse,” said Taylor. “Fentanyl is a whole other ballgame.”
Sam Stone, a Phoenix City Council candidate, said that permanent supportive housing wouldn’t incentivize the homeless to get their lives on track. Stone doesn’t live in The Zone, but he’s spent much time there over the years attempting to solve the crisis.
“We have to start from the perspective that chronic street homelessness is not an acceptable lifestyle choice,” said Stone. “What they’re talking about is just warehousing addicts and mentally ill people until they die. Without treatment for their issues, they’re never going to get better. All they ever do is demand we spend more and more money. None of that does anything to change what’s going on. You have to lead with services. You have to switch things around. You have to make it tough to live on the street and easy to get into treatment.”
Stone and others we spoke to referenced Austin, Texas, as a poster child for mitigating homelessness. Austin voters reinstated a public camping ban in May 2021, after the city council ended a similar ban that had been in place for 23 years. Encampments quickly flooded the city, and the homeless were underfoot everywhere. That reality no longer exists: the homeless are few and far between throughout the city, and shelters are operated on a closed-campus basis, meaning that the homeless have to be referred in order to receive services.
Viewing The Zone and Phoenix’s homeless crisis isn’t a partisan issue. Catherine Miranda, a newly elected Democratic state senator representing the district containing The Zone, published a lengthy article last December criticizing the city’s approach to addressing their homeless.
Miranda declared that Phoenix’s housing first dreams had failed her homeless constituents. The freshman lawmaker urged the enforcement of existing street camping bans, prioritization of short-term rather than permanent housing, and treatment of mental health and addiction problems first.
“Phoenix wants to give the homeless permanent homes without addressing the root causes of their homelessness. No wonder it’s been a disaster,” wrote Miranda. “The state and city should refocus on a ‘Treatment First’ philosophy. While the failed ‘Housing First’ model does not require treatment for drug addiction or mental health problems, programs like recovery housing tie to sobriety or mental health checkups.”
Miranda also noted that building houses takes years, resulting in the homeless continuing to live a dangerous, unhealthy lifestyle on the streets.
“While we wait years or decades for these thousands of homes to be built, they want to keep allowing our most vulnerable neighbors, who are struggling with drug addiction and severe mental illness, to live and die on our streets,” stated Miranda.
The Maricopa Association of Governments (MAG) annual point-in-time (PIT) homeless counts over the past few years reflect a historic high in the homeless population, the likes of which haven’t been experienced in well over a decade. Last year’s MAG counted nearly 3,100 unsheltered homeless. That’s a 131 percent increase from 2013, when there were just over 1,300 unsheltered homeless.
The 2022 PIT also reported that 44 percent of homeless were in emergency shelters, transitional housing, or safe haven programs, while 56 percent weren’t. 2020 was the first time in recent years that there were more unsheltered homeless individuals: 49 percent were sheltered homeless individuals, while 51 percent weren’t. However, this decline preceded efforts to mitigate COVID-19 spread, such as reducing shelter capacity.
In 2019, 52 percent were sheltered, while 48 percent weren’t. Even those 2019 numbers reflected a significant decline in the number of homeless seeking sheltered services: the number of unsheltered homeless increased by 22 percent from 2018 to 2019, while the number of sheltered declined by seven percent.
According to the latest Department of Housing and Urban Development (HUD) Housing Inventory Count, Maricopa County and Phoenix had over 12,300 beds available for homeless housing last year. Nearly 8,100 of these were permanent housing, while just over 4,200 were emergency, safe haven, and transitional housing.
Homeless deaths have also been increasing at a significant rate. The Maricopa County Medical Examiner’s Office reported that homeless deaths more than doubled from over 250 in 2019 to nearly 600 in 2020, with a slight decline to just over 500 in 2021 before skyrocketing to over 700 last year.
Though crimes and deaths have increased in the area, emergency services haven’t been able to keep up. Emails obtained by AZ Free News revealed that the Phoenix Fire Department won’t respond to calls without PPD assistance and assurance that the scene of the incident is secure, due to how dangerous The Zone has become.
Even then, police claims of an incident scene being secure aren’t always accepted by first responders. Emails revealed that the scene could span multiple city blocks and contain crowds likely to assault the emergency responders.
The emails also revealed that first responders considered the Black Lives Matter (BLM) riots of 2020 to pale in comparison to the everyday dangers of The Zone. The first responders noted that they lacked adequate protection and resources to respond in that area.
“At no point during the protests did I feel like our folks were in the potential danger that they face every day responding to the area surrounding CASS,” stated the email.
Freund says he noticed a shift in the city’s handling of the homeless around November 2020. He said that the numbers of homeless in The Zone began to increase greatly around that time, and that the homeless became more resistant to residents’ requests to move. Freund said that law enforcement activity began to slow down around that time as well.
Now, Freund and leaders like Stone are warning that this problem is spreading.
“You walk into The Zone, it’s like you’re walking out of America. It’s a nightmare hellscape that shouldn’t exist anywhere in this country, but it’s also what a lot of our major cities are coming to look like,” said Stone. “Unless we start looking to get our homeless population into treatment or off the streets, The Zone isn’t going to stay in The Zone.”
Click an image in the gallery below for more images:
The latest Phoenix Police Department (PPD) data indicates that violent crime has increased while property crimes have decreased from last year.
There was an average increase of over 2 percent for violent crimes, and 3 percent decrease for property crimes. Below are the overall crimes year to date, comparing last January to July to this January to July.
According to separate PPD data, there’s also been a decrease in bias crimes from last year. Last January through August, there were 116 crimes motivated by bias. This year, there have only been 13 in total from January through March.
The drop in bias-motivated crimes has been consistent since 2020, when there was a peak of 204 bias-motivated crimes that year. The greatest number of bias-motivated crimes occurred in 2017, reaching a total of 230.
The rise in crime accompanies PPD’s staffing shortages. On Wednesday, the Phoenix City Council discussed the PPD’s efforts to increase hiring. PPD affirmed that they continue to experience net losses: more officers retiring or resigning than being hired.
Currently, PPD has about 2,600 sworn field positions, 80 in academy, 1,000 working and patrolling officers, 20 in training, and 80 in transitional duty assignment. Current retirements and resignations this year are just under 200. Last year, there were 275 retirements and resignations.
However, PPD Assistant Chief of Police Bryan Chapman said that PPD expected to see a turnaround in the near future.
“If you look at a year ago in terms of where we are today, we are in a much better position. Next year we’ll be back to some normalized numbers or an even better position than where we are,” Chapman.
Officer shortage last year resulted in PPD not responding to certain 911 calls.
Watch the Phoenix City Council policy meeting on public safety and justice below: