Gilbert Selects New Chief Digital Officer After Department Mired In Speech-Monitoring Controversy
By Staff Reporter |
The town of Gilbert has named a new Chief Digital Officer to oversee the Office of Digital Government (ODG), mired in controversy earlier this year over its speech-monitoring practices.
According to public records shared with AZ Free News, the town selected Kandice Kwan to take over for Dana Berchman, who resigned in February in relation to ODG’s monitoring and occasional punishment of employees’ online speech.
Under Berchman, ODG would contact various departmental leadership about employees’ online speech if it ran counter to progressive ideals (namely support for Black Lives Matter or LGBTQ ideology) or was critical of their department. Internal messaging from Berchman alluded that she maintained a dossier of town employees’ social media activity.
As reported, Berchman would post publicly and often her support of Democratic candidates and progressive issues such as abortion, gun control, and same-sex marriage.
In response to the reporting on ODG’s practice, the town issued a statement (likely from ODG) defending the speech monitoring and restrictions.
“The town has been clear that we will not tolerate divisive, offensive, or culturally insensitive posts from employees purporting to represent the town,” said the public statement. “There is not further need to address the false claims from anyone, including disgruntled former employees.”
For nearly a decade, Kwan has worked for R&R Partners, an advertising, marketing, and public affairs firm. Among their clients are Avnet, Anheuser-Busch, Boeing, Ford, Facebook, Honeywell, Los Vegas Convention and Visitors Association, and Signature Aviation. Prior to that, Kwan worked as the digital marketing director for the Valley’s popular Fox Restaurant Concepts.
Based on her limited online footprint, it appears that Kwan’s political ideologies, like her predecessor, are left-leaning.
In the wake of the racial upheaval prompted by George Floyd’s death in 2020 and both physical and social attacks on Asians early on in the pandemic, Kwan implied in a 2021 article that white individuals needed to become better allies to minorities, such as acknowledging and becoming educated on biases.
“We’re asking to stand together to #stopasianhate. We’re asking you to stand #insolidarity with the AAPI community, the Black community and all other marginalized communities,” said Kwan.
Kwan supported prolonged shutdowns of businesses during the COVID-19 pandemic, according to her social media activity.
“[Governor Doug Ducey] is part of the reason of [sic] why we are having the ‘second wave’ due to opening businesses too early,” commented Kwan on a June 2020 news article. “Now, businesses are having to close proactively due to the spike in cases. Shame on you Governor Doug Ducey.”
Kwan will take over ODG on September 16, according to a letter from the town sent earlier this month.
Per that letter, Kwan’s starting salary will be $170,000, a decrease from Berchman’s $200,800. Under Berchman, ODG staff salaries amounted to over $1.15 million a year.
After resigning from ODG, Berchman launched her own marketing firm, Oh, hi! Communications. Berchman’s firm received endorsements from Arizona League of City and Towns deputy director Rene Guillen and former Gilbert Mayor Jenn Daniels.
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