Arizona Parents Unable to Access School Choice Program Helpline

October 28, 2022

By Corinne Murdock |

Parents attempting to call the Arizona Department of Education (ADE) helpline for the school choice program are met with an automated voice that rejects their call due to “excessive call volume” and promptly hangs up. 

No indication of wait times, and no promise of a call back.

It’s just another day of Empowerment Scholarship Account (ESA) Program administration under ADE Superintendent Kathy Hoffman, who hasn’t exactly been shy about her disdain for school choice programs. Hoffman proclaims loudly and often that the ESA Program lacks accountability and remains dysfunctional, even well over three years into her administration.

AZ Free News asked ADE about the ESA Program helpline. They didn’t respond by press time. 

Christine Accurso, one of the ESA parents on the frontlines advocating for universal school choice, criticized the ADE for taking in an additional $2.2 million to hire 26 new workers this summer, yet still can’t manage the universal school choice program.

Last month on her reelection campaign trail, Hoffman insisted that universal school choice doesn’t help children with unique learning needs. She declared that it was a “taxpayer-funded coupon for the wealthy.” She then advocated for voters to sign an initiative to refer universal school choice to the 2024 ballot. 

Hoffman has fought consistently to eradicate the ESA Program.

Corinne Murdock is a reporter for AZ Free News. Follow her latest on Twitter, or email tips to

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