By Jonathan Eberle |
Two Arizona lawmakers are raising concerns over what they describe as a failure by the Governor’s Residential Utility Consumer Office (RUCO) to assist local families facing steep water and sewer rate hikes.
Representatives Teresa Martinez and Chris Lopez, both Republicans representing Legislative District 16, sent a letter to RUCO Director Cynthia Zwick questioning the agency’s handling of constituent requests tied to two pending Picacho Water & Sewer Company rate cases. The utility, which is foreign-owned, has sought increases that residents say are excessive and unfair.
According to the lawmakers, multiple constituents reached out to RUCO for support but received delayed responses—or, in some cases, no intervention at all.
“RUCO exists to stand up for utility consumers, not ignore them,” Rep. Martinez said. “Our constituents are understandably frustrated. They’re facing steep hikes from a foreign-owned utility, and when they turned to the Governor’s office for help, they got silence and a refusal. They deserve better.”
The letter from Martinez and Lopez asks RUCO to provide detailed information about how the office logs and tracks consumer complaints, its response timelines, and who within the agency handled calls regarding the Picacho cases. It specifically requests the dates those calls were received and when responses were issued
Rep. Lopez emphasized the need for accountability: “We’re pressing for answers because these families deserve accountability. Ratepayers shouldn’t be left in the dark when they turn to the very office meant to advocate for them.”
The lawmakers, joined by Senator T.J. Shope of the same district, also requested an in-person meeting with RUCO to review its consumer response practices.
The dispute centers on Docket Nos. W-03528A-25-0056 and SW-03709A-25-0057, in which Picacho Water & Sewer Company has asked regulators to approve rate increases. Residents have argued the proposals would impose unfair financial burdens, particularly given the utility’s ownership outside the United States.
Jonathan Eberle is a reporter for AZ Free News. You can send him news tips using this link.
