By Matthew Holloway |

The office of Pima County Recorder Gabriella Cázares-Kelly has become the center of the latest election controversy in Arizona. On October 19th, the county’s online portal to request vote-by-mail ballots was shut down when voting officials claimed the site was overwhelmed with the quantity of requests. The shutdown occurred a week prior to the Oct. 25th deadline.

According to the Tucson Sentinel, as an alternative, the county office posted a notice at the top of the disabled form page instructing voters to call-in to the office in order to request a mail-in ballot.

Arizona Senator Justine Wadsack announced Wednesday that she is launching an investigation into the allegations against Cázares-Kelly’s office “following potential violations which may have suppressed thousands of Southern Arizona voters.”

“I was truly shocked to learn our County Recorder’s Office had done this,” Senator Wadsack said in a statement. “These actions are absolutely unacceptable, undermine the integrity of our elections, and raise serious questions regarding voter suppression. This has affected my current constituents and my community, and I want to make sure their votes are protected as well as votes for all candidates involved. I’m here to make sure there’s accountability for the laws that appear to have been broken. My message to voters is to get out today and vote in person to ensure your vote is not suppressed.”

In a letter of inquiry sent to the County Recorder, Wadsack wrote, “You certainly know that, under Arizona law, ‘an elector may make a verbal or signed request to the county recorder’ for an early ballot. Ariz. Rev. Stat. Ann. § 16-542(A) (emphasis added). Further, your office must mail voters the early ballot ‘within forty-eight hours after receipt of the request.’ Ariz. Rev. Stat. Ann. § 16-542(D). It appears clear that your office violated both requirements.”

Arizona Reps. Rachel Jones and Cory McGarr issued a similar inquiry on Oct. 24th to Cázares-Kelly following allegations that the Recorder’s office, on receipt of undeliverable ballots or those returned due to an outdated address, sent notice that the voters mailed ballot was “received,” creating confusion.

Per the Sentinel, Cázares-Kelly’s office sent alerts to approximately 4,000 voters in a mass email to notify them that their requests for a mail-in-ballot were canceled and instructed them to contact the office by phone to request a ballot, citing Marion Chubon, chief deputy to the Pima County Recorder, who ordered the shutdown. Chubon told reporters that the office didn’t inform the press as they “didn’t think it was a story.”

Chubon, responding to the outlet, explained that although the state law requiring ballots be sent within 48 hours of a request (as referred to by Sen. Wadsack), “was a consideration, obviously, and we weren’t going to fulfill those requests in that time. So we chose the more effective option – bottom line, getting those people their ballots that they needed.” However, the state law doesn’t allow for the County Recorder to make such a determination and cast aside requests that have already been submitted.

Subsequently, over 3,000 phone calls were fielded by the office on Oct. 21st and some 1,858 new requests were processed. Between that Monday and Friday another 2,829 requests were handled to the tune of approximately one every four minutes. Chubon told the outlet that she was confident that most of the voters whose requests were thrown out had received one. However she noted that, “We can’t guarantee that every single person called us to get a ballot, but we’re pretty confident that the majority of those were second requests… and those who didn’t fit into that category may have had a hold on their record and wouldn’t have gotten a ballot.”

“We just didn’t think it was a story,” Chubon added. “We were literally just trying to meet our statutory obligations and serve the voters. Like I said, over the weekend, we were processing unprecedented amounts of ballots. We have staff working 12-hour days, seven days a week, including the recorder and myself. We’re all working every day. It was just, ‘Let’s get these people their ballots.’ That was our focus. We would never, intentionally, not try to alert the media.”

Matthew Holloway is a reporter for AZ Free News. Follow him on X for his latest stories, or email tips to Matthew@azfreenews.com.